Refund policy

Returns:

Due to hygiene reasons, we do not provide returns, and all sales made are considered final. We encourage customers to thoroughly review their orders before making a purchase decision.

Exchanges/Replacements:

An exchange or replacement will only be issued in the following circumstances:

- Incorrect item received

- Product defective on arrival

- Parcel damaged during transit

In the case of an incorrect or defective order or damage during transit, we require customers to provide a complete uncut unboxing video from start to end, ensuring all labels are visible. This video serves as evidence for the shipping carrier and helps us assess the issue accurately.

To initiate an exchange or replacement, please email us at admin@kyzaindia.com with your concern and attach the unboxing video within 24 hours of delivery. Requests received beyond this timeframe may not be eligible for assistance.

Once we receive your concern and unboxing video, our team will review the information provided. Based on our assessment, we will determine the appropriate action to be taken.

Kyzaindia reserves the right to refuse any exchange or replacement request that does not meet our requirements.

Exclusions:

Please note that concerns arising from not following proper https://kyzaindia.com/pages/jewelry-care are not eligible for a replacement.

At Kyza, we provide guidelines and instructions on how to care for your jewelry to ensure its longevity and quality. It is important to follow these instructions to maintain the condition of your jewelry.

However, concerns or issues that arise due to negligence or improper care, such as exposing the jewelry to harsh chemicals, rough handling etc. will not be eligible for a replacement.

We encourage you to review and follow the care instructions for your jewelry items to enjoy them for years to come.

If you have any questions or need further assistance regarding anything, please feel free to contact us!

CANCELLATIONS

Order Cancellations by KYZA:

We strive to fulfill each order to the best of our abilities. However, there may be rare occasions where we are unable to process an order and must cancel it. This may occur due to any errors or glitches in the system.

If any portion or the entire order needs to be canceled, we will contact you to inform you of the cancellation. In the event of a cancellation, any payment made for the canceled item(s) will be reversed back to your account within 3-5 business days.

Customer-initiated Cancellations:

Once an order has been processed through our website, we are unable to accommodate customer-initiated cancellations. Therefore, it is important to review your order details carefully before finalizing your purchase. 

Reach out to us via:

Email: admin@kyzaindia.com

Only WhatsApp: +91 81005 52600

Instagram Direct Message: Kyzajewelry