Frequently Asked Questions

Frequently Asked Questions

What is Kyza jewellery made of?

All our pieces are crafted in 92.5 Sterling Silver with the option of real 18K Gold electroplating. We ensure every jewel is made to last with premium quality finishes.
Does gold-plated jewellery tarnish?

Yes, over time, any gold plating will naturally fade with wear. To keep it looking new, avoid direct contact with water, perfumes, or chemicals. You can always use our complimentary re-polishing service.
How should I take care of my jewellery?
  • Store each piece in its individual Kyza pouch/box.
  • Keep away from water, sweat, perfumes, and harsh chemicals.
  • Wipe gently with a soft cloth after wear.

Read our full Jewellery Care Guide →
Do you make custom designs?

Yes! We make Custom Jewellery—be it initials, sizes, or even unique designs. Contact us → for bespoke orders.
Do you offer engraving?

Yes, we do offer engraving, along with many more services to make your jewellery extra special.
Explore our Special Services →
How do I find my ring size?

You can measure your size at a local jeweller or follow our Ring Size Guide. Please note: incorrect sizing may not be eligible for free replacement, since most pieces are custom-made.
Do you ship internationally?

Yes, we ship across the globe 🌎. Shipping charges and timelines vary depending on the destination.
Can I return or exchange my jewellery?

Since most pieces are made to order, we do not accept returns. However, exchanges are possible in specific cases. Please review our Return & Exchange Policy for details.